Salesforce manages over 130 million voice and automated interactions a year.
That’s 130 million opportunities to find out how to get you even closer to your customer.
Salesforce’s contact centre solutions bring together the right people, technology and processes in the best onshore and offshore locations to help you engage with customers like never before. And we do it in a way that delivers unrivalled cost optimisation and customer experience performance.
How we help you get ahead:
• Control your operating costs
• Improve customer engagement
• Access innovation and world-class capabilities
• Get 360° single customer view
• Free up resources to refocus on core functions
• Reduce risk
• Create competitive sustainability
Find us in the right spot
Location plays a critical role in the success of your contact centre solution.
And Salesforce is in precisely the right spots.
Offshore, onshore, near-shore, in-house – wherever the contact centre, we have the know-how, people and state-of-the-art facilities to deliver a fast return on investment, minimise risk and reach your goals.
Our unique technology solutions are packed with advanced features, integrated tools and security to power up productivity and get closer to your customers. Plus, because our technology is fully flexible and scalable, it’s never been easier to meet your growing business needs. Learn more about our Virtual Agent speech technology and Reach platform.
Getting started is easy
With many years of setting up and optimising contact centres, our professional team will make your journey as smooth as possible. From workforce management to quality and compliance, our consultants can give you the operational support you need to unlock the value of your contact centre solution and achieve your business goals.